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CUSTOMER SERVICE ASSOCIATE

MARTINSVILLE VA | Temporary

Post Date: 07/20/17 Job ID: 3448 Industry: CUSTOMER SERVICE
Currently seeking a Customer Service Representative to fill a long term, temporary position with an inbound call center. The ideal candidate will have a High school diploma or equivalent with at least 1 year of Call Center experience and will be passionate about providing an ideal customer experience.

Responsibilities of the Customer Service Associate

- Conduct outbound calls for surveys.
- Update customer and account information as needed.
- Respond promptly to customer needs.
- Solicit customer feedback to improve service.
- Handle general customer inquiries and feedback.
- Perform other call center duties as needed.
Requirements of the Customer Service Associate

- High school diploma or equivalent
- Minimum 1 year of Call Center experience
- Ability to understand customer needs and find the best solution to customer problems
- Strong verbal and written communication skills
- Strong interpersonal skills and the ability to engage and interact well with others
- Ability to problem solve, prioritize and multi-task
- Must be flexible, reliable and available for occasional overtime as needed

Paid training no selling, no telemarketing.

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