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WOODLAWN | Long Term

Post Date: 06/24/18 Job ID: 2614 Industry: CUSTOMER SERVICE
Currently seeking a Customer Service Representative to fill a long term, temporary position with an inbound call center. The ideal candidate will have a High school diploma or equivalent with at least 1 year of Call Center experience and will be passionate about providing an ideal customer experience.
Responsibilities of the Customer Service Associate

- Answer inbound phone calls and give information regarding health care.
- Update customer and account information as needed.
- Respond promptly to customer needs.
- Solicit customer feedback to improve service.
- Handle general customer inquiries and feedback.
- Perform other call center duties as needed.

Requirements of the Customer Service Associate

- High school diploma or equivalent
- Minimum 1 year of Call Center experience
- Ability to understand customer needs and find the best solution to customer problems
- Strong verbal and written communication skills, Spanish and English
- Strong interpersonal skills and the ability to engage and interact well with others
- Ability to problem solve, prioritize and multi-task
- Must be flexible, reliable and available for occasional overtime as needed

Compensation for Customer Service Associate
Starting salary for this position is $13.59 hourly, with a differential for Spanish speaking candidates. Paid training no selling, no telemarketing.

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