Patient Relation Specialist Responsibilities:
Respond to incoming phones calls for all sites promptly and in an exceptional quality manner.
Appropriately schedule patient appointments based on physician guidelines.
Clearly and concisely document every patient request and pertinent information via EMR so that practice can successfully respond to patient needs.
Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
Coordinates work efforts with other team players to achieve an efficient work flow and time adherence within the office.
Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients.
Perform other office duties as assigned by manager.